What's in it for you
If your monthly pack takes an analyst days to build and is stale by the meeting, this shows how an owner-operator got occupancy, collections and leasing pipeline for every centre in one view, fed by the ERP and CRM it already trusted. You will see what was connected, what was deliberately not replaced, and how centre managers and head office ended up looking at the same numbers.
The Client
An owner-operator of open-air shopping centres, with an ERP for finance and lease administration, a CRM for leasing and tenant relations, and a management team that met monthly around a picture assembled by hand from both.
The Challenge
The data existed. It simply did not exist in one place, at the same moment, in a form a manager could act on.
- Occupancy came from the ERP, the leasing pipeline from the CRM, and the two rarely agreed on which units were actually vacant
- Collections and arrears were reported per centre, by the centre, in a spreadsheet, a week after the fact
- Preparing the monthly management pack took days of an analyst's time and was out of date by the meeting
- A question like "which centres are losing tenants and why" required three people and a week
What We Did
At TippingPoint, we built a management layer above the systems the organization already trusted, and replaced nothing.
- Mapped how decisions were actually made. Which numbers management looked at, in what order, and which ones changed what they did next. The dashboard was designed from that, not from what the systems happened to export.
- Connected the ERP as read-only truth. Leases, units, billing and collections come straight from the system of record. No re-keying, no parallel database.
- Brought the leasing pipeline alongside. Vacancies, prospects, negotiations and expected move-ins from the CRM, matched to the units the ERP says are empty.
- Built for the people who run centres, not only for head office. Each centre manager sees their own picture; management sees all of them side by side. Access follows role.
- Deployed it to run anywhere. Standard web technology on a cloud-agnostic footprint, owned by the client, with single sign-on and no vendor lock-in.
The Impact
- Occupancy, collections and pipeline for every centre in one view, current to the day
- The monthly pack produced by the system, so the meeting is about the numbers, not about compiling them
- Head office and centre teams working from the same picture, with the same definitions
- Questions answered in the meeting instead of taken away
Outcome: management stopped reconciling and started managing.